Payment Fail Codes

FailCode

Indicates reason for payment failure. See attached description for appropriate actions to take if this code is appended to a payment record.

Fail Code	Type	Response
invalid_bsb	Bank Account Payment	Industry Code: 1 Request correct BSB number from the customer.
payment_stopped	Bank Account Payment	Industry Code: 2 Customer must tell their bank to allow debits on their account from Pay Advantage (ABN 38 749 739 150, User Id 378093).
account_closed	Bank Account Payment	Industry Code: 3 Contact customer for new account details.
customer_deceased	Bank Account Payment	Industry Code: 4
bad_account	Bank Account Payment	Industry Code: 5 Contact customer for correct account details.
refer_to_customer	Bank Account Payment	Industry Code: 6 Typically insufficient funds. Contact customer and try again later.
deleted	Bank Account Payment	Industry Code: 7 Contact customer for new account details.
invalid_userid	Bank Account Payment	Industry Code: 8 Contact support.
techincally_invalid	Bank Account Payment	Industry Code: 9 Customers bank account does not allow debits. Change the payment account being user.
bpay_made_in_error	BPAY Payment	Contact support.
bpay_unauthorised	BPAY Payment	Contact support.
undetermined	Card Payment	Will attempt to resolve automatically.
declined	Card Payment	Charge declined. Confirm card details are correct and retry. If declined error persists, they will need to contact their card-issuing bank for more details.
insufficient_funds	Card Payment	Advise customer to check correct funds are in the account and try again later, otherwise can use a different card/account.
processing_error	Card Payment	Charge failed due to network issue. Re-attempt the payment or try again later. If problem persists contact support.
suspected_fraud	Card Payment	Card may be lost or stolen. Advise customer of error and try another card/account to process payment.
expired	Card Payment	Contact customer for new card details.
refunded	All	See details attached to refund payment record.
invalid_authority	Chargeback	Please contact support.
cancelled_authority	Chargeback	Please contact support.
unauthorised	Chargeback	Please contact support.