Payment Fail Codes
List of values used by parameter FailCode. This parameter is used when viewing or searching payment records.
FailCode
Indicates reason for payment failure. See attached description for appropriate actions to take if this code is appended to a payment record.
Fail Code | Type | Response |
---|---|---|
invalid_bsb | Bank Account Payment | Industry Code: 1 Request correct BSB number from the customer. |
payment_stopped | Bank Account Payment | Industry Code: 2 Customer must tell their bank to allow debits on their account from Pay Advantage (ABN 38 749 739 150, User Id 378093). |
account_closed | Bank Account Payment | Industry Code: 3 Contact customer for new account details. |
customer_deceased | Bank Account Payment | Industry Code: 4 |
bad_account | Bank Account Payment | Industry Code: 5 Contact customer for correct account details. |
refer_to_customer | Bank Account Payment | Industry Code: 6 Typically insufficient funds. Contact customer and try again later. |
deleted | Bank Account Payment | Industry Code: 7 Contact customer for new account details. |
invalid_userid | Bank Account Payment | Industry Code: 8 Contact support. |
techincally_invalid | Bank Account Payment | Industry Code: 9 Customers bank account does not allow debits. Change the payment account being user. |
bpay_made_in_error | BPAY Payment | Contact support. |
bpay_unauthorised | BPAY Payment | Contact support. |
undetermined | Card Payment | Will attempt to resolve automatically. |
declined | Card Payment | Charge declined. Confirm card details are correct and retry. If declined error persists, they will need to contact their card-issuing bank for more details. |
insufficient_funds | Card Payment | Advise customer to check correct funds are in the account and try again later, otherwise can use a different card/account. |
processing_error | Card Payment | Charge failed due to network issue. Re-attempt the payment or try again later. If problem persists contact support. |
suspected_fraud | Card Payment | Card may be lost or stolen. Advise customer of error and try another card/account to process payment. |
expired | Card Payment | Contact customer for new card details. |
refunded | All | See details attached to refund payment record. |
invalid_authority | Chargeback | Please contact support. |
cancelled_authority | Chargeback | Please contact support. |
unauthorised | Chargeback | Please contact support. |
Updated about 1 year ago